A recent study showed that 60-70% of businesses do not offer any sort of E-mail Etiquette Training. In business, on or off-line, impressions are everything. Off-line you notice what people wear, how they present themselves, etc. The very same applies online. As an example, if you e-mail one-liners, do not spell check, or do not use proper grammar, how do you think that reflects on you and your business? Not good.
Email Etiquette is simply a set of basic skills, considerations, and courtesies every business, business owner, and employee needs to be aware of and practice to ensure their business thrives both off and online.
In this workshop, we discuss the following topics:
I. The Organization of an E-mail
In today's information overload world, it is vital to communicate, clearly, concisely and effectively. People don't have time to read book-length emails, and they don't have patience to scour badly constructed emails for buried points. Learn the different elements of an email message and use them to craft a professional email message tailored to your audience.
II. Seven Essential Practices for Email
Learn effective principles to make your emails effective. Topics discussed include considering your audience, responding promptly, communicating clearly, and more.
III. Following E-mail Etiquette
Even if it's an email message, electronic business writing must still adhere to the same standards established for hardcopy writing. Review common e-mail faux pas, and how to avoid committing such errors.
IV. Last Things - Editing and Using a Spell Checker Program
Fast is fine, but an email must still be re-read and revised before it is sent. Learn how to evaluate your e-mail's content and organization to achieve a professional appearance. Participants will learn that features such as spelling and grammar checks are great tools, but they are not 100% foolproof. Learn basic proofreading and editing techniques to use with email messages so that errors can be corrected before it is too late.
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You are a wonderful speaker and I enjoyed this workshop. Lots of useful information. I am more effective in management of my time, delegation, and giving better performance appraisals. Now I constantly strive to set goals for myself in my work and my personal life....
Dan, I have been through several workshops in the past. Some of this was repeat. You did a good job, thank you. In each area, I have picked up new ideas or have brought back up things I have forgotten. This lets me be better....
A recent study showed that 60-70% of businesses do not offer any sort of E-mail Etiquette Training. In business, on or off-line, impressions are everything. Off-line you notice what people wear, how they present themselves, etc. The very same applies online. As an example, if you e-mail one-liners, do not spell check, or do not use proper grammar, how do you think that reflects on you and your business? Not good. 