Unsatisfied customers are bad news for any company, and it only takes one of them to shatter a good day at work for everyone. It only takes one of them to steer many more prospective customers away from you.
Customer service is essential in any realm of business. There are specific actions every employee can take to enhance the service experience. Learn what exceptional customer service is, how to project a customer-friendly image, and more.
In this workshop, we discuss the following topics:
I. What is Customer Service?
Develop an understanding of customer service and how it applies to your organization. Learn how to exceed customers' expectations.
II. How Much Do You Know?
Knowledge goes a long way toward the delivery of exceptional customer service. Success in customer satisfaction comes with your knowledge and ability to answer the customer's questions
III. Attitude of Excellent Service
It's not enough to simply train your employees in customer service. It must be ingrained in your culture. Learn how to establish rapport and interact positively with customers.
IV. What Do Your Customers Really Want?
Your job is representing your organization to the customer in the most positive, concerned, and appreciative way. Delivery of a product or service alone will not guarantee repeat business. Learn how to identify and diagnose your customers' needs.
V. Take Action
Learn to take control of customer complaints and turn them to an advantage. Discover effective techniques to offering positive solutions to customer complaints.
VI. Confirming Satisfaction
After you've resolved the challenge, it is important to give the customer the details of what you've done for them. Be certain they are satisfied with those results before moving on to another customer. Learn effective ways to confirm satisfaction and a repeat customer.
Please
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to request additional information regarding our Customer Satisfaction Workshops.
Read this eBook now and learn about harmful behaviors that result from success and how to recognize them.
I have a higher level of confidence, I am more decisive, and have a greater knowledge and awareness of potential problems in the office environment. Our group benefited by hearing everyone's viewpoint on each situation presented, then applying the information individually. This format was very...
Great presentations - many ideas concerning private sector management. Has helped me become more effective with a better grasp of how to make an effective presentation. Our group benefited by sharing problems and solutions.
Leadership Workshop - Cindy S., Cookeville,TN
Your program taught me to delegate more, have more confidence in decision making, and to set goals. Our group benefited by being able to sit down together and understand their problems and helping with suggestions.
Manager's Toolbox - Cheryl D., Knoxville,TN
Unsatisfied customers are bad news for any company, and it only takes one of them to shatter a good day at work for everyone. It only takes one of them to steer many more prospective customers away from you. 