Our Leadership Development Program offers a unique combination of instruction and training materials designed for long term retention and application by our alumni. The Management and Supervisory Development programs are externally focused, (getting better results through others), the Leadership program is more internally focused, (getting better results from self), and the Sales and Customer Service programs are a combination of internal and external focus.

Workshops: Tailor a development program for your specific needs.
 

Introduction to Development / The Manager as a Leader
This session introduces you to the development concepts utilized throughout this Leadership Development Program.
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Developing Through Goal Setting
Any worthwhile process is built around certain criteria to ensure a maximum degree of success. In this session we examine the value of goal setting, types of goals, and their power as motivational forces. You are introduced to the beginning steps of developing your ACTION PLAN where you begin setting concrete goals specific to your personal needs.

 

Managing Your Time Use / Effective Delegation
Time is perishable. Once it is gone it can never be reclaimed. Increase your understanding of time, its uses and abuses, and develop a better understanding of time management while you implement specific steps to improve your time use. Delegation is one of your most important leadership skills - and the easiest to get wrong. You will develop an understanding of the importance of delegation as a manager, and develop a better understanding of empowering your staff.

 

Management Communications & Human Relations
The focus of this workshop is to acquaint you with the role of emotions, empathy, and listening as part of the communication process.

 

Building Community Support
Develop a better understanding of the importance of community support in achieving your goals. Develop specific goals and outcomes for measuring the support you give and receive from your community.
 

Dealing With Negative Behavior
In this session we examine causes and solutions for managing negative behavior. This session will increase your understanding of dealing with negative behavior and creating a problem-solving environment.

 

Confidence / Decision Making
Increase self-confidence, learn to overcome fears, and be able to express your individuality. Our discussion will stimulate your thinking about the many ramifications of making decisions in an organization, and role of logic versus emotions.

 

Work Environment and Motivation
Increase your awareness of what motivates you and others. Set long-range and short-range goals for your own personal development, as well as goals for the development of those who work for you.

 

Building TEAMS / Collaborating for Results
Develop an understanding of the value of teams as an organizational strategy and a management tool. Learn the art of collaboration and develop the knowledge and confidence necessary for you to utilize collaboration as a tool for innovation and change.
 

Developing Peak Performers / Performance Appraisals
Where performance is measured, performance tends to increase. When results are fed back to the individuals - or the individual is involved in the measurement - performance will tend to increase more rapidly. Appreciation for work done is the most powerful motivator you can use. Performance appraisals are your formal opportunity to use it. Develop a better understanding of performance appraisals and the advantages and opportunities inherent in the process. 
 

Customer Satisfaction
Develop an understanding of the role everyone plays in achieving a reputation for exceptional customer service. Identify how you can become an excellent service provider. Learn techniques for maintaining a competitive advantage through providing exceptional Customer Service.

 
 


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